Number plate entry at the gate
The guard's camera reads the plate and routes it: registered resident car, known visitor leaving, or a new visitor who needs the house to approve. A keypad fallback for plates the camera cannot read.
Gated community operations
Your society already has the information. It is on paper.
Society System is society management software built for Pakistani gated communities. The guard logs a visitor by pointing a phone at the number plate, the resident approves them from the sofa, and every complaint, car, announcement and emergency lands in one back office the society office can actually search.
- Gate, resident and staff — one system behind them
- 3 apps
- To log a visitor in, and one to log them out
- 1 tap
- Languages: Urdu, Roman Urdu and English
- 3
The problem
A society of 800 houses is run on a register and a WhatsApp group.
Most gated communities in Pakistan are managed with a ballpoint and a 400-member group. The information exists — who came in, whose car that is, what broke on C block — but it exists in a place nobody can search, which is the same as not existing. Society management software does not add information. It stops the information you already have from disappearing by evening.
The gate register is a book nobody will ever read again
The guard writes a name, a plate and a time in handwriting that his own supervisor cannot read. If you ask on Thursday who came to D-14 on Monday afternoon, the honest answer is that the book is there and good luck.
Every delivery rider becomes a phone call
A Foodpanda rider reaches the gate, the guard rings the house, the resident does not pick up, the rider waits, the queue behind him grows, and the guard waves him through because the alternative is an argument at his window.
Complaints scroll away in the group within an hour
A burst line on B block is reported at 9am in a group of 400 people. By 10am it is forty messages up, past two forwards and a wedding invite. Nobody owns it, nobody closes it, and the same complaint is posted again on Friday.
Eleven houses report the same thing and it is treated as eleven complaints
One water line, one street, eleven separate messages to eleven different people in the office. Nobody sees that it is one job, so it is prioritised like eleven small ones instead of the one big one it actually is.
Half the cars inside are not on any list
Tenants change, cars are sold, a Corolla has been parked near the park for three days and no guard on any shift knows whose it is or when it came in. There is no list to check it against.
In a real emergency you cannot reach everyone
A gas leak, a missing child, water cut from tomorrow morning — and the only way to tell the whole society is to type it into a group most residents have muted, and hope. The office hears about the burst line from someone's cousin.
How Society System works
The guard's phone replaces the register. Everything else follows from that.
Nothing works if the gate does not work, and the gate is a man standing for twelve hours with a phone in one hand. So the gate flow is built to be finished in seconds, in Urdu, with big buttons and no typing unless it is unavoidable.
The guard points the phone at the plate
The camera reads the number plate. If it belongs to a registered resident car, the entry is logged and the barrier goes up. If the plate will not read, there is a big keypad — the guard is never stuck.
Unknown plates become visitor entries
The guard picks the block, then the house, and confirms. The resident gets it on their phone and approves or refuses from wherever they are sitting. No ringing the house, no rider waiting at the window.
Residents raise complaints where they cannot scroll away
A category, a line of text or a voice note, and it is filed against a house and a block. The resident can see their own complaint's status, and see what has already been reported near them before adding a twelfth duplicate.
The office works one ranked list
Complaints are scored by how long they have waited, whether they are security, whether they are marked urgent, and how many houses they hit. Duplicates are flagged and merged into one job. Staff work top-down instead of working whoever called last.
What you get
Everything Society System does, in one place.
Resident visitor approval
The house sees who is at the gate and taps approve or refuse. The decision reaches the guard immediately, and the entry is on record with a name against it rather than a signature nobody can read.
Entry and exit log
Every in and out with a time, a plate and a house. Searchable by plate, block or house — the question the paper register could never answer.
Idle vehicle call-outs
Any vehicle that came in and has not gone out past a set threshold shows up as a list on the guard's phone and a count on the office dashboard. Cars stop quietly living inside the society.
Complaints with priority triage
Pending, in progress, resolved — filtered by block, category, status or group. Ranked by a score that weighs age, security, urgency and how many houses are affected, so the worst thing is always at the top.
Duplicate detection and merge
When eight houses report the same water line, the portal flags them and merges them into one complaint with eight houses attached. One job, one owner, one resolution that notifies all eight.
Voice complaints with transcripts
A resident who would rather speak than type records a voice note. Staff read the transcript in the portal alongside every other complaint, so nothing is filed differently because of how it arrived.
Announcements to the whole society or one block
Water cut, maintenance charges due, road closed on C block. Written once in the portal, delivered to every resident's app — or only the block it concerns, so people stop muting it.
Emergency and suspicious activity log
Emergency, missing person and suspicious activity raised from the resident app, each with a responder assigned and tracked from acknowledged through to resolved. Not a message in a group — a record with an outcome.
Who it's for
One system. Every person it has to serve.
Management committee
The people who answer for the society at the AGM, finally holding numbers instead of impressions.
- Open, urgent and group complaint counts on one screen
- Average resolution time and a 7-day complaint trend
- Complaints by block and by category, month on month
- A record when a resident disputes what was done
Society office staff
One ranked queue instead of a WhatsApp group, three phone numbers and a diary.
- A 'needs attention' list ordered by a real score
- Duplicate complaints merged into one job
- Announcements to the whole society or a single block
- Directory submissions to approve or flag before residents see them
Security guards
Big buttons, Urdu by default, and a log that backs him up when someone claims they were never let in.
- Point the camera at a plate to log an entry
- Keypad fallback whenever the plate will not read
- The resident's approval on screen before the car goes in
- A list of every vehicle still inside on his shift
Residents
Approve your own guests, report what is broken, and hear about the water cut before the tank is empty.
- Approve or refuse a visitor at the gate from the app
- File a complaint by text or voice and watch its status
- See what is already reported near them before reporting it again
- Announcements and emergency alerts that reach the phone
Maintenance staff
Work that arrives as a list with a block, a house and a category, instead of as a phone call in the middle of another job.
- Every open job in one place, worst first
- Block, house numbers and category on each complaint
- Staff notes kept on the complaint, not in someone's head
- Mark resolved once, and every affected house is told
Why it pays for itself
The case you can take to whoever signs the cheque.
You can answer questions about last week
Who entered, which house they came to, what was reported and when it closed. Every gate entry, complaint and emergency is stored, so the committee stops arguing from memory.
The gate stops being a bottleneck
A plate, a house, an approval on the resident's phone. Riders, guests and contractors clear the gate without a phone call, and the guard is not the one deciding who gets waved through.
The same complaint is one job, not eleven
Duplicates are flagged and merged, and the queue is ordered by what is actually worst. Staff spend their day on the burst line rather than on whoever shouted most recently.
Where it runs
Web back office
For society office staff. Dashboard, complaints with triage and merge, vehicle registry, announcements, resident directory moderation, emergency log and analytics.
Android apps
A gatehouse app for guards, a homeowner app for residents, and a staff app for the office — separate logins, each showing only what that role should see.
Urdu, Roman Urdu, English
The guard app defaults to Urdu. Residents pick their language during onboarding and the whole app follows, right-to-left included.
Subscription
Priced in rupees, for how Pakistani organisations actually buy.
Monthly subscription, no setup fee, and we build your data with you in the first session. Cancel whenever — we would rather keep you because it works.
Pilot
Freefor 4 weeks
One gate and one block. No contract, no card. If the guards and that block's residents do not ask you to roll it out, we stop there.
- One gate, one block, unlimited residents in it
- Every feature, nothing held back
- We load your blocks, houses and registered cars with you
- Ends by itself — nothing to cancel
Society
Rs 100/ house / month
The whole system for every house in the society, however many gates and guards you run. Minimum Rs 20,000 a month.
- Unlimited gates, guards and office staff
- Complaints, registry, announcements, directory, emergency log
- Analytics: resolution time, trends, by-block and by-category
- Free setup — we import your houses and vehicles
- WhatsApp and phone support in Urdu or English
Multi-phase scheme
On request
For schemes running several phases or sectors under one administration. Each phase keeps its own gates, staff and data; the administration sees across all of them.
- One account per phase, one view across the scheme
- Phase staff see only their own phase
- Per-phase and scheme-wide analytics
- Priced per house, with a rate that steps down as houses grow
Questions we actually get asked
Society System, answered.
More from Zendrock
Start with Society System
See it running on your own operation.
We will walk you through Society System with your routes, your roster, your numbers — not a canned demo. If it is not a fit, we will tell you.